Frequently Asked Questions

Things we get asked a lot

Yes, but I only aim to respond to messages. As this is a free service, I do not have the resources for real-time reception. I plan to respond to calls and emails within 4 hours if received before 1pm. If not you will be contacted by the next morning.

Free! But I do ask for a small donation if you are satisfied.

Yes, but I need payment in advance and use my favourite supplier as a rule of thumb.

Generally I pay my supplier direct with your credit card details or you can use direct deposit - however you would have to wait until the payment cleared.

Please visit the Payment page at the top of the website. Donations are made via the payment system called Paypal.

Still not sure? I'd love to hear from you

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